Customer Service Representative - Call Center

US-IL-Elmhurst
3 weeks ago(11/28/2017 3:35 PM)
Requisition ID
2017-2830
Category
Call Center

Overview

Customer Service Representative

Collision Call Center in Elmhurst, IL

Hours: 10:30 am to 7:30 pm

 

 

Gerber Collision & Glass

Multi-Skill Level Customer Service Positions

 

 

Gerber Collision & Glass currently has an immediate opening for a full-time Customer Service Rep (CSR) within our state of the art call center based in Elmhurst, IL. Qualified candidates should have at least 1 year customer service experience and be customer focused individuals. We offer competitive benefits including medical, dental, vision, 401K program and paid vacations.

Responsibilities

Do you have what it takes to be part of our fast-growing Team?

The ideal candidate would possess the following characteristics:

• Desire to "WOW every customer. . .. . ...Be the Best."

• Positive attitude

• Strong work ethic

• Attention to detail

• Works well in a team environment

• Well-spoken with the ability to exhibit good judgment with good phone etiquette

• Able to understand, support and follow company policies and procedures

• Goal oriented with the intent and desire to improve customer service

Qualifications

The ideal candidate would have the following experience and skills:

• Experience in a high volume inbound and outbound customer service call center with computer input during calls

• Ability to multi-task in a fast paced environment

• Attention to detail

• High School Diploma or GED required

• Excellent communication skills; oral, verbal, written and listening

• Must have excellent attendance and punctuality

• Strong Computer Skills: Excel, Web based applications, Google Maps

• Type 40wpm

• Ability to adapt to an ever changing, growing business environment

• Bi-lingual speaking skills a plus

 

 

As an important member of our team, you will work with other customer service professionals to deliver superior service to our clients. This opportunity provides endless potential for professional development and growth.

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